{"id":131408,"date":"2025-04-28T18:40:46","date_gmt":"2025-04-28T16:40:46","guid":{"rendered":"https:\/\/vosgesinfo.fr\/epinalinfo\/?p=131408"},"modified":"2025-04-28T18:27:15","modified_gmt":"2025-04-28T16:27:15","slug":"epinal-habitat-met-laccent-sur-la-proximite","status":"publish","type":"post","link":"https:\/\/vosgesinfo.fr\/epinalinfo\/2025\/04\/epinal-habitat-met-laccent-sur-la-proximite\/","title":{"rendered":"\u00c9pinal Habitat met l\u2019accent sur la proximit\u00e9"},"content":{"rendered":"<p><strong><a href=\"https:\/\/vosgesinfo.fr\/app\/uploads\/sites\/3\/2025\/04\/thumbnail-banniere-centrale-epinal-info-avril.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-131409\" src=\"https:\/\/vosgesinfo.fr\/app\/uploads\/sites\/3\/2025\/04\/thumbnail-banniere-centrale-epinal-info-avril.png\" alt=\"\" width=\"690\" height=\"350\" srcset=\"https:\/\/vosgesinfo.fr\/app\/uploads\/sites\/3\/2025\/04\/thumbnail-banniere-centrale-epinal-info-avril.png 690w, https:\/\/vosgesinfo.fr\/app\/uploads\/sites\/3\/2025\/04\/thumbnail-banniere-centrale-epinal-info-avril-300x152.png 300w\" sizes=\"(max-width: 690px) 100vw, 690px\" \/><\/a>\u00c9pinal Habitat met un point d\u2019honneur \u00e0 r\u00e9pondre avec r\u00e9activit\u00e9, disponibilit\u00e9 et efficacit\u00e9 \u00e0 l\u2019\u00e9volution des besoins de ses locataires. Aujourd\u2019hui, le bailleur franchit une nouvelle \u00e9tape en pla\u00e7ant la proximit\u00e9 au c\u0153ur de son action quotidienne, avec une organisation repens\u00e9e pour renforcer la satisfaction de ses r\u00e9sidents et am\u00e9liorer durablement la qualit\u00e9 de service.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong>L\u2019agent de proximit\u00e9, un interlocuteur unique pour les locataires<\/strong><\/p>\n<p>Pour fluidifier le traitement des demandes \u2013 plus de 12 000 r\u00e9clamations par an \u2013 et accompagner au mieux les habitants, <strong>l\u2019agent de proximit\u00e9 devient d\u00e9sormais leur interlocuteur privil\u00e9gi\u00e9<\/strong>. Gr\u00e2ce \u00e0 une simplification des proc\u00e9dures, il centralise les demandes, identifie les besoins sur le terrain et assure un suivi personnalis\u00e9.<\/p>\n<p>Six loges de proximit\u00e9, implant\u00e9es au c\u0153ur des quartiers (Villes de France, La Justice, Centre-ville, Saut-le-Cerf, Bitola, La Vierge), seront progressivement am\u00e9nag\u00e9es pour offrir aux locataires un point de contact unique, accessible et r\u00e9actif.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Aller vers les locataires : les rencontres en pieds d&rsquo;immeubles<\/strong><\/p>\n<p>Illustrant cette dynamique de proximit\u00e9, \u00c9pinal Habitat a lanc\u00e9 en avril les\u00ab\u00a0<strong>Rencontres en pieds d\u2019immeubles<\/strong>\u00a0\u00bb.De mani\u00e8re conviviale, les <strong>\u00e9quipes de proximit\u00e9 vont \u00e0 la rencontre des locataires directement au c\u0153ur de leur quartier <\/strong>pour \u00e9changer, \u00e9couter leurs pr\u00e9occupations et pr\u00e9senter les actions engag\u00e9es pour am\u00e9liorer le cadre de vie. Organis\u00e9es r\u00e9guli\u00e8rement jusqu\u2019\u00e0 la fin de l\u2019ann\u00e9e, ces rencontres visent \u00e0 renforcer le dialogue direct avec les habitants et \u00e0 construire ensemble des solutions concr\u00e8tes.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>La proximit\u00e9, une culture d\u2019entreprise partag\u00e9e<\/strong><\/p>\n<p>\u00c9pinal Habitat ne limite pas la proximit\u00e9 aux seules actions sur le terrain : elle devient \u00e9galement une v\u00e9ritable culture d\u2019entreprise.<br \/>\nPour sensibiliser ses collaborateurs \u00e0 la r\u00e9alit\u00e9 quotidienne des locataires, un dispositif immersif intitul\u00e9 <strong>\u00ab\u00a0En mode locataire\u00a0\u00bb<\/strong> a \u00e9t\u00e9 mis en place.<br \/>\nLes participants se glissent dans la peau d\u2019un nouveau locataire, et \u00e9valuent le cadre de vie d&rsquo;une r\u00e9sidence s\u00e9lectionn\u00e9e (ext\u00e9rieurs, halls, parties communes) puis \u00e9changent l&rsquo;apr\u00e8s-midi avec ses habitants.<\/p>\n<p>Cette immersion permet aux collaborateurs de mieux comprendre les attentes des locataires et ainsi nourrir les r\u00e9flexions pour faire \u00e9voluer les pratiques internes. La premi\u00e8re session a d\u00e9marr\u00e9 en avril sur le quartier de La Baudenotte.<\/p>\n<p><strong>Avec ces diff\u00e9rentes actions, \u00c9pinal Habitat affirme son ambition : faire de la proximit\u00e9 une v\u00e9ritable culture d&rsquo;entreprise, au service du bien-vivre ensemble.<\/strong><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00c9pinal Habitat met un point d\u2019honneur \u00e0 r\u00e9pondre avec r\u00e9activit\u00e9, disponibilit\u00e9 et efficacit\u00e9 \u00e0 l\u2019\u00e9volution des besoins de ses locataires. [&hellip;]<\/p>\n","protected":false},"author":391,"featured_media":131409,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[22,24,3,1085],"tags":[],"class_list":["post-131408","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-a-la-une","category-epinal","category-publi-reportage","category-publireportage"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u00c9pinal Habitat met l\u2019accent sur la proximit\u00e9 - Epinal Info<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vosgesinfo.fr\/epinalinfo\/2025\/04\/epinal-habitat-met-laccent-sur-la-proximite\/\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"\u00c9pinal Habitat met l\u2019accent sur la proximit\u00e9 - Epinal Info\" \/>\n<meta name=\"twitter:description\" content=\"\u00c9pinal Habitat met un point d\u2019honneur \u00e0 r\u00e9pondre avec r\u00e9activit\u00e9, disponibilit\u00e9 et efficacit\u00e9 \u00e0 l\u2019\u00e9volution des besoins de ses locataires. 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