{"id":45541,"date":"2015-01-21T17:16:44","date_gmt":"2015-01-21T16:16:44","guid":{"rendered":"https:\/\/vosgesinfo.fr\/epinalinfo\/2015\/01\/epinal-habitat-meilleur-organisme-lorrain-concernant-la-satisfaction-des-locataires\/"},"modified":"2015-01-21T17:16:44","modified_gmt":"2015-01-21T16:16:44","slug":"epinal-habitat-meilleur-organisme-lorrain-concernant-la-satisfaction-des-locataires","status":"publish","type":"post","link":"https:\/\/vosgesinfo.fr\/epinalinfo\/2015\/01\/epinal-habitat-meilleur-organisme-lorrain-concernant-la-satisfaction-des-locataires\/","title":{"rendered":"\u00c9pinal Habitat meilleur organisme Lorrain, concernant la satisfaction des locataires."},"content":{"rendered":"<p style=\"text-align: justify;\"><strong>\u00c9pinal Habitat, qui dispose d\u00e9sormais d&rsquo;un centre d&rsquo;accueil au centre d&rsquo;\u00c9pinal (<a title=\"\u00c9pinal Habitat \u2013 Ouverture d\u2019un point d\u2019accueil au centre ville\" href=\"http:\/\/epinalinfos.fr\/2015\/01\/epinal-epinal-habitat-ouverture-dun-point-daccueil-au-centre-ville\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #0000ff;\">lire notre article<\/span><\/a>) a transmis les informations sur les r\u00e9sultats de la derni\u00e8re enqu\u00eate de satisfaction triennale<\/strong><\/p>\n<p style=\"text-align: justify;\">La r\u00e9alisation d&rsquo;une enqu\u00eate r\u00e9guli\u00e8re de satisfaction aupr\u00e8s des habitants est l&rsquo;un des volets de la mise en \u0153uvre des engagements pris au Congr\u00e8s de Lille en juin 2003, sur la qualit\u00e9 du service rendu.<\/p>\n<p style=\"text-align: justify;\">Chaque bailleur m\u00e8ne une enqu\u00eate de satisfaction tous les 3 ans aupr\u00e8s d&rsquo;un \u00e9chantillon de locataires repr\u00e9sentatifs (638 pour Epinal Habitat).<\/p>\n<p style=\"text-align: justify;\">Une synth\u00e8se r\u00e9gionale est ensuite r\u00e9alis\u00e9e par l\u2019Association R\u00e9gionale HLM (21 bailleurs concern\u00e9s \u2013 14 200 enqu\u00eates en 2014). Voici les principaux r\u00e9sultats :<\/p>\n<p style=\"text-align: justify;\">94.43\u3000% des locataires sont satisfaits de nos prestations\u3000: Le meilleur taux Lorrain<\/p>\n<p style=\"text-align: justify;\">90\u3000% des locataires seraient pr\u00eats \u00e0 recommander \u00c9pinal Habitat (seconde position)<\/p>\n<p style=\"text-align: justify;\">87\u3000% des locataires estiment que les parties communes sont correctement nettoy\u00e9es\u3000: le meilleur taux Lorrain<\/p>\n<p style=\"text-align: justify;\">90 % des locataires estiment que les parties communes sont correctement entretenues (\u00e9clairage, acc\u00e8s s\u00e9curis\u00e9, \u00e9tat esth\u00e9tique\u3000\u2026) et 95\u3000% affirment que les \u00e9quipements fonctionnent convenablement : les meilleurs taux Lorrain<\/p>\n<p style=\"text-align: justify;\">94\u3000% des locataires sont satisfaits de l&rsquo; accueil t\u00e9l\u00e9phonique\u3000 et 95\u3000% de l&rsquo; accueil physique.<\/p>\n<p style=\"text-align: justify;\">Concernant la gestion des r\u00e9clamations techniques et autres demandes, Epinal Habitat recueille les meilleurs scores de la r\u00e9gion\u3000sur l&rsquo;\u00e9coute, la compr\u00e9hension du probl\u00e8me, le suivi de la demande, la r\u00e9activit\u00e9\u3000: 81\u3000% de locataires satisfaits<\/p>\n<p style=\"text-align: justify;\">Aujourd\u2019hui, suite \u00e0 ces chiffres, le classement positionne \u00c9pinal Habitat meilleur organisme Lorrain, concernant la satisfaction des locataires.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00c9pinal Habitat, qui dispose d\u00e9sormais d&rsquo;un centre d&rsquo;accueil au centre d&rsquo;\u00c9pinal (lire notre article) a transmis les informations sur les [&hellip;]<\/p>\n","protected":false},"author":49,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[24,162,10],"tags":[],"class_list":["post-45541","post","type-post","status-publish","format-standard","hentry","category-epinal","category-social","category-societe"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - 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